Return and Refund Policy

At Vitta Gold Cosmetics, we take great pride in providing exceptional products and services, with a satisfaction rate of more than 98% among our valued customers. Our mission is to ensure a positive, unique, and transformative experience with our offerings. If, for any reason, you are dissatisfied with your purchase, we are here to help and seek a friendly and quick resolution to any concerns you may have.

Contact Us First

Before requesting a refund or return of products, we kindly ask you to get in touch with us via WhatsApp, Live Chat, or Social Networks. Our dedicated team is available to address any issues you may have and find a satisfactory solution.

Import Fees

As per the law, import fees are the total responsibility of the customer. To alleviate this, we offer Free Shipping on orders above USD 175 on our website. For our Vitta Experts Program members, upon presenting proof of payment for the import fee, we offer a 50% bonus in product value in your next order.

How to Request a Refund

To initiate a refund process, please reach out to us via email at support@vittagold.com or through our official WhatsApp. You can also use the Refund Form available on our website.

Return Shipping Address

If you decide to return a product, please ensure it remains unopened, sealed, and unused. The return shipping costs are solely the responsibility of the customer. Please ship the return to the following address:

R. Teófilo Braga, 17 - Jardim Nossa Sra. Auxiliadora, Campinas - SP, 13075-390, Brazil

Refund and Return Period

Our Refund and Return Policy lasts for 30 days from the date of receiving your order. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or return.

Standard Refund and Return Policy

• We reserve the right to decline a refund or return if the product does not meet the conditions mentioned above or if the provided proof does not validate dissatisfaction or unmet results.

• In cases where we issue a refund, it will be processed to the original payment method used during the purchase.

• For returns, we recommend using a trackable shipping service to ensure the safe arrival of the product.

• If you are shipping an item over USD 75, we recommend using a shipping service with insurance to safeguard against any potential loss during transit.

• We aim to process refunds and returns promptly, but please allow for reasonable processing time.

At Vitta Gold Cosmetics, we are dedicated to providing you with the best experience possible. Our Refund and Return Policy is designed to protect both the company and our valued customers while conveying our commitment to addressing any issues with utmost care and attention. We thank you for choosing our products and services, and we are always here to assist you. Should you have any questions or require further assistance, please do not hesitate to contact us.

Important: Exclusive Professional-Only Products

At Vitta Gold Cosmetics, our commitment to excellence extends to ensuring that our products are reserved exclusively for certified professionals in the haircare industry. Our "PROFESSIONAL" tagged products are meticulously designed to meet the high standards of certified hairdressers, stylists, salon owners, and hair professionals.

To maintain the integrity of our professional-grade products, we employ a stringent account validation process for all customers. This measure is in place to ensure that our products are used by individuals with the expertise and qualifications to achieve outstanding results.

It is crucial to note that our "PROFESSIONAL" products are not intended for general consumers. If an account is found to have misrepresented their professional status and made a purchase, it will automatically render the order ineligible for a refund.

We appreciate your understanding and support in upholding the professionalism and quality standards associated with Vitta Gold Cosmetics. Thank you for choosing our products, designed to cater to the needs of certified hair professionals. 

Refunds for Dissatisfaction or Unmet Results

At Vitta Gold Cosmetics, we are committed to delivering products of the highest quality that meet worldwide renown quality controls, including stringent standards such as FDA, CPNP, and more. Our dedication to excellence extends beyond providing exceptional products; we also offer educational videos, online courses, and certifications to ensure that our customers are equipped with the knowledge to use our products correctly and effectively.

Education and Certification for Proper Use

We take pride in offering a comprehensive educational platform that empowers our customers with the expertise to make the most of our hair cosmetics. Our online courses and certifications guide you through proper product application and techniques to guarantee optimal results. We encourage all our customers to watch these informative videos, complete our courses, and obtain certifications to enhance their understanding of our products and their proper usage.

Importance of Strand Test

We understand that each individual's hair is unique, and various factors can influence treatment outcomes. As part of our commitment to your satisfaction, we highly recommend conducting a strand test before using our products. The strand test helps assess the compatibility of the product with your hair and allows you to preview the results before applying it to your entire hair.

Considerations for Optimal Results

To ensure the best possible outcomes, it is essential to consider factors that could impact the treatment results. Certain hair chemicals or previous poorly executed treatments might affect the effectiveness of our products. Moreover, using professional-grade equipment is crucial to achieving the desired results.

Refunds for Genuine Dissatisfaction

We understand that despite taking all the necessary precautions, there may be instances where you experience dissatisfaction or unmet results. In such cases, we encourage you to contact us promptly, providing evidence of your proper use of the product, including your completion of our educational resources and adherence to professional equipment standards.

Our Commitment to Your Satisfaction

Our priority is your satisfaction, and we aim to address any genuine concerns in the most humane and understanding manner possible. If, after careful evaluation, it is determined that you have followed all the recommended guidelines and still encountered issues with our products, we will be happy to consider a refund.

Please Note

• We reserve the right to decline a refund if there is insufficient evidence of following our educational resources and using professional equipment.

• Refunds will only be considered for genuine cases of dissatisfaction or unmet results after all recommended protocols have been adhered to.

• We may request additional information or evidence, such as videos or photos, to better understand your specific situation and provide the appropriate resolution.

We take pride in our commitment to your satisfaction and the exceptional quality of our products. Our goal is to ensure you have a positive and transformative experience with Vitta Gold Cosmetics. If you have any concerns or need assistance, please don't hesitate to reach out to us. We are here to support you throughout your journey with us.

Thank you for trusting Vitta Gold Cosmetics for your hair care needs.

Thank you for your trust and support.

Vitta Gold Cosmetics