Questions about products?
From technical doubts, products specifications to ingredients and main technologies, we have the answer for you.
Questions about shipping?
Everything about our international logistics structure, and how we guarantee you receive your products smoothly, anywhere.
Questions about payments?
From technical doubts, products specifications to ingredients and main technologies, we have the answer for you.
Questions about the company?
Find the right answer for your doubts about Vitta Gold, a world-leader enterprise in professional hair cosmetics.
Questions about our products?
We got you. Here is everything you should know about your new favorite hair care products.
How long will the smooth, shiny, healthy and frizz-free result last in the hair?
The protein hair straightening treatment provides smooth, shiny, healthy, and frizz-free results that last 3 to 5 months, but may vary based on factors like hair type and condition, wash frequency, and technique used. We recommend our professional hair care products to maintain results and keep hair silky, smooth, healthy, shiny, and frizz-free for longer.
Can I achieve a 100% hair straightening result in difficult or damaged hair?
Our product is highly effective and can achieve a 100% silky, smooth, healthy and straight result in any type of hair, including damaged or thicker hair. However, the technique used is also important and can vary depending on your customer's hair type. If the result isn't perfect on the first application, it's safe to reapply the treatment the next day as our product is free of harsh chemicals. We're committed to providing a safe, high-quality, and beautiful result.
When can I perform a hair bleaching on my client after using your hair straightening service?
We recommend washing the hair 4 to 6 times to remove any excess product that may remain. It's important to consider the quality of the hair bleaching products being used and the expertise of the professional performing the bleaching service. Our hair straightening products are designed to be safe and compatible with subsequent hair treatments, including bleaching services.
Is this treatment safe to use on hair that has been bleached or is naturally blonde?
Yes, the protein hair straightening treatment is safe to use on all hair types, including hair that has been bleached or is naturally blonde. However, it's important to perform a hair analysis prior to application to identify any structural issues or dysfunctions and adapt the treatment accordingly. We recommend our professional online training course to ensure optimal results on any hair type.
Is this hair straightening treatment safe for pregnant or breastfeeding women?
Yes, the protein hair straightening treatment is safe for everyone to use as it does not contain harsh or harmful chemicals. However, we always recommend double-checking with a doctor before using any hair products while pregnant or breastfeeding, as women in this condition can have specific needs and care requirements. While the treatment is generally safe, it's always best to err on the side of caution and seek professional medical advice.
Is it safe to use the hair straightening treatment on children?
While our hair straightening treatment is generally safe for everyone, we always recommend seeking professional medical advice before using the treatment on children. This is because children's hair and scalp may be more sensitive than adults, and it's important to ensure that the treatment is appropriate for their hair type and age. We suggest consulting with a hair professional who is experienced in working with children's hair to determine the best course of action.
Can this product cause eye irritation, bad smells, or harmful smoke?
Our professional products are completely safe and won't cause any irritation to your eyes or make them itchy. Additionally, our product doesn't contain any harsh chemicals or formaldehyde that may cause bad smells or harmful smoke. On the contrary, our product has a pleasant scent, and provides a safe, delightful experience for both the professional and the customer. During the heating process to activate the product, a small amount of non-harmful smoke can appear. We guarantee that our product is completely safe for you to use.
Are your products formaldehyde-free, and free of harsh chemicals?
We prioritize the safety and health of our customers above all else. Our hair treatments are completely free of formaldehyde and any harsh chemicals that can be harmful to your health. We use a variety of organic-based ingredients to ensure that your hair stays healthy and strong, while still achieving a smooth, sleek finish. However, if you have any allergies or concerns, we recommend seeking medical advice and bringing the ingredient list to your doctor. We're committed to providing safe and effective products that help you look and feel your best.
What are the main ingredients and technologies used in your products for hair smoothing?
Our products feature a special blend of organic oils, acids, and cutting-edge technologies like Amino Fusion, Tanino Fusion, Bio Fusion, Aloe Vera Infused, and our Tropical Coconut Blend. These advanced technologies are specifically formulated to promote perfect, healthy hair smoothing. For a comprehensive list of ingredients, please refer to the individual product pages. We prioritize transparency and aim to provide you with the best possible hair care experience.
Are there any chemicals in your products at all?
Our products are formulated with a blend of carefully selected chemicals, as well as organic oils and acids. However, we understand your concern about harmful chemicals. We want to assure you that our products are free from any harmful substances, like formaldehyde or similar, that could jeopardize your health. We prioritize the safety and well-being of our customers, and our formulas undergo rigorous testing to ensure they meet the highest standards of quality and safety. You can trust that our products are designed to provide excellent results without compromising your or your customers’ health and well being.
Can the color and texture of the product vary slightly? Should I worry?
While it is possible for the color and texture of the product to vary slightly, it is a normal occurrence due to the presence of organic ingredients, so you don’t need to worry at all. Rest assured, these slight variations do not affect the quality, effectiveness, or results of the product. You can trust that our high-quality standards remain consistent.
How to Use
How can I use your products?
Each of our products has a specific step-by-step guide for optimal use. To access the detailed instructions, please visit the product page of the item you are interested in. You will find a comprehensive technical guide that provides specific directions on how to use the product effectively and achieve the desired results. We recommend following the instructions provided for each product to maximize its benefits, and enrolling in our Training Events.
Questions about shipping?
All the answers you need about the fast, secure, and reliable shipping we provide for you, no matter where you are.
What is the estimated delivery time for orders?
We offer fast and secure worldwide shipping using UPS, DHL, FedEx and other global companies, with insurance to guarantee a perfect delivery, or we commit to resending the order. Fulfillment time is 1 to 2 days, and delivery time varies by region: North America 1 to 5 business days, South America 1 to 5 business days, Europe 4 to 7 business days, Middle East 5 to 9 business days, Rest of the World, 6 to 9 business days.
How can I track my order?
We understand the importance of order tracking for our customers, and we ensure a smooth and secure delivery by closely monitoring every step of the process. Once your order is fulfilled, we'll provide you with a tracking code and link via e-mail so you can easily track your package. In addition, you can also follow the order directly through your account on our website for added convenience. If you need more assistance, we'll be available via live chat and WhatsApp to answer any questions regarding your order.
How are import taxes handled for international orders?
We understand that import taxes may be imposed by your country's customs office upon delivery. As the importer, it is your responsibility to settle any applicable taxes or fees. However, to minimize any impact on our customers, we offer free shipping on all orders, including covering the transportation costs and providing insurance. This ensures a seamless delivery process and peace of mind for our valued customers.
Do you ship to my country?
We are proud to offer worldwide shipping to our customers, and currently have orders, certified hairdressers, and resellers in over 70 countries. We're committed to getting our products to you in a timely and reliable manner. It's important to note that the laws of each country regarding import orders can apply, and we're always available to assist with any necessary documents or information to ensure a smooth and successful delivery. Please feel free to reach out to us with any questions or concerns about shipping to your specific location.
What happens if my package gets lost or damaged during shipping?
We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, in the unlikely event that your package gets lost or damaged during shipping, we have shipping insurance on all orders to protect your purchase. If your package is lost or arrives damaged, please provide us with proof of the damage or loss, and we will resend your order at no additional cost. We guarantee that you'll receive your order in perfect condition, and we're committed to making sure you're satisfied with your purchase.
Do you offer free shipping, or express shipping options?
Sure! We're happy to offer free shipping for orders over USD 175. We understand that sometimes you need your order faster, so we do offer an express shipping option for an additional cost. This will typically reduce the standard shipping time by 1-2 business days, so you can get your products even sooner. Let us know if you have any questions about our shipping options, we're always here to help!
Which courier companies do you work with for shipping?
We have partnered with leading global courier companies such as UPS, DHL, and FedEx to handle our shipping services. As esteemed global partners, we have established special conditions that enable us to provide fast, secure, and reliable delivery to our customers worldwide, and free shipping for orders over USD 175. Rest assured that your order will be entrusted to these reputable courier companies, and in the unlikely event of any issues, we have comprehensive insurance coverage to ensure a smooth resolution.
Where are your products shipped from?
Our products are shipped from various locations to ensure fast and reliable delivery. Our main stock is located in Campinas, São Paulo, Brazil. For customers in North America, we have a local stock in Miami, Florida. We are also excited to announce that we will soon have local stocks in Europe and Dubai to better serve our customers in those regions. Rest assured, regardless of the shipping location, we guarantee prompt and efficient delivery of your order.
Questions about payments?
Hassle-free transactions and secure payment methods: transparent answers to all your payment-related questions.
How can I make a payment for my purchase on your website?
We offer secure payment options including Credit Card, PayPal, and Apple Pay, ensuring a safe and convenient shopping experience. We also accept Bank Transfer (Wire Transfer), although it may take up to 5 days to process before your order is fulfilled. Your satisfaction and security are our top priorities throughout the payment process.
How secure are the payment methods on your website?
At Vitta Gold Cosmetics, we prioritize the security of your payments. We utilize advanced encryption technology to safeguard your information, and partner with renowned payment gateway providers like Stripe, PayPal, and Shopify Payments, ensuring the highest level of security for your payment details.
Can I pay in my local currency?
While you can view prices in your local currency throughout our website, please note that all payments at checkout will be processed in USD (United States Dollar), which is the standard currency on our website. The final amount charged to your payment method will be in your local currency, converted from USD, based on the daily exchange rate. This ensures a transparent and accurate transaction.
I have a discount code. How can I apply it to my order?
When you have a discount code, you'll have the opportunity to apply it during the checkout process. After you've chosen your desired shipping method and entered your payment details, you'll reach the checkout page where you can enter your discount code. If you need any help, don't hesitate to contact us.
How is my personal data handled by Vitta Gold Cosmetics?
What should I do if I encounter an issue with my payment?
If you encounter any issues or errors while making a payment, our dedicated customer support team is here to assist you. Please don't hesitate to reach out to us with the specific details of the problem you're facing. Our team will promptly investigate the issue and provide you with the necessary support to ensure a seamless payment process. We value your satisfaction and will do everything we can to resolve any payment-related concerns you may have.
What is your refund policy?
We offer a full refund if you are not 100% satisfied with your purchase. If you would like to request a refund, please contact us at email@example.com within 7 days of receiving and using the products. We take pride in our products and strive to ensure customer satisfaction. It's worth noting that less than 0.8% of our orders are refunded due to satisfaction, showcasing our commitment to delivering exceptional quality. Check our full Return and Refund policy here.
Are there any additional fees or charges for payment processing?
We do not charge any additional fees for payment processing. However, please be aware that your bank or payment provider may apply their own fees or currency conversion charges. It's recommended to check with your provider for any potential charges.
Questions about Vitta Gold?
Everything about Vitta Gold Cosmetics: your global, trusted partner hair care company.
Is Vitta Gold Cosmetics a global company?
Vitta Gold Cosmetics is a trusted global company with a strong presence in over 70 countries. Thousands of certified hairstylists and salons worldwide rely on our high-quality products. We have local operations on every continent, ensuring easy access to our products through authorized resellers and warehouses. We actively participate in prestigious beauty fairs like Beautyworld Dubai and Cosmoprof Bologna, where we showcase our latest innovations and host exclusive events for hairstylists. Trust Vitta Gold Cosmetics as your global partner for exceptional haircare results and lifelong partnerships.
Are your products legally approved and safe to use?
Absolutely. At Vitta Gold Cosmetics, we prioritize the safety and well-being of our customers. All our products undergo rigorous testing and adhere to the necessary regulations and standards. We are proud to be registered with the CPNP (Cosmetic Products Notification Portal) in Europe and compliant with FDA (Food and Drug Administration) regulations in North America, among others. When you choose our products, you can have complete confidence in their legal approval and safety for use.
Is Vitta Gold Cosmetics a registered and authorized company?
Yes, Vitta Gold Cosmetics is a registered and authorized company. We comply with all the necessary legal requirements and operate within the framework of the law. We are committed to maintaining transparency and integrity in our business practices, ensuring that our customers can trust us as a reputable and legitimate company.
How can I contact Vitta Gold Cosmetics for further inquiries?
We have a dedicated customer support team available to assist you with any inquiries or concerns. You can reach us via email at firstname.lastname@example.org. We strive to provide timely and personalized assistance to ensure that all your questions are answered and your needs are met.
How can I know more about Vitta Gold?
We would love to share more about our company with you. For detailed information about Vitta Gold, our story, values, and the range of high-quality hair cosmetics we offer, please visit our About Us page on our website. There, you will find comprehensive insights into our brand, our commitment to excellence, and our mission to empower hairstylists and individuals worldwide. Explore our About Us page to discover the essence of Vitta Gold Cosmetics.
Questions about partnerships?
Get all the answers about our tailored partnership programs for hairstylists and cosmetics resellers.
For Hairstylists and Salons
What is the Loyalty Program?
Our Loyalty Program is an online platform where customers earn points for engaging with us on social media, recommending sales, and placing orders. Points can be redeemed for exclusive rewards and discounts. The good news is that anyone can join the Loyalty Program. For more details, visit our Loyalty Program page.
How does the Certified Professional program benefit hairstylists?
Our Certified Professional program offers hairstylists certification, 1-on-1 training, special price lists, marketing materials, and the opportunity to be listed on our "Find Your Salon" page. It's a comprehensive program designed to support hairstylists in their professional growth, tailored for hairstylists and salon owners that enroll in our Certification Trainings. Learn more on our Certified Professional page.
How can I become a Master Ambassador?
The Master Ambassador program is a highly coveted opportunity reserved for exceptional hairstylists. To become a Master Ambassador, interested individuals can sign up through our dedicated application process. Our team carefully reviews each application, considering factors such as experience, skills, and dedication to the industry. Selected Master Ambassadors receive exclusive benefits, including special prices, participation in global events, and recognition as industry leaders. Visit our Master Ambassador page to learn more and apply for this exclusive program.
Can you tell me about Vitta Collab Product Development program?
Our Create your Vitta Collab Product Development program allows hairstylists, educators and influencers to collaborate with us in launching professional products. Participants engage in focus groups, provide insights, and gain exclusive rights to the collab project, like regional reselling exclusivity, online sales participation and earnings of products sales globally. Discover more details on our Vitta Collab Product Development page.
For Cosmetics Resellers
How does the Local Representative Program work?
Our Local Representative Program appoints representatives in micro-regions. These representatives can present themselves as our company, access wholesale prices, benefit from a local landing page for lead generation, affiliation in online sales, participate in marketing campaigns, and organize local events. Apply on our Local Representative Program page.
What is the National Distributor Program?
Our National Distributor Program is tailored for national-wide companies interested in distributing our products. It offers an official national e-commerce website, wholesale prices, marketing materials, and comprehensive marketing and sales support. For further details, visit our National Distributor Program page, apply and expect the contact of our Global Business Development team.
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